❁Frequently Asked Questions❁

❁FLORAL SEA❁ is an independent designer label that provides a full range of sustainably- and ethically-made fashion products and accessories designed and handmade-to-order in a home studio based in Austin, TX.

As an independent designer label, we will love to collaborate with other brands that want to join us in our mission in showing underrepresented beauty, style, and culture at the forefront of today's fashion scene and sustainability movement. We're open to doing wholesale orders and/or designing an exclusive collection for your brand.

If you're interested in fulfilling a wholesale order, please email ❁FLORAL SEA❁ at shop@floralsea.co or call us at +1 (737) 274-7502 with the following information:

❁ Your Name

❁ Store Name

❁ Phone Number

❁ Information about your business + why you'd like to stock our products

❁ The products that you're interested in stocking  

Please tag ❁FLORAL SEA❁ on instagram @shop_floralsea.co and use our hashtags #FLORAL_SEA and #SHOPFLORALSEA. We'll love to see how you style your ❁FLORAL SEA❁ fashion!

At ❁FLORAL SEA❁, we offer custom sizing for select apparel and jewelry products.

Please check our sizing guide for the product your interested in to determine if your measurements fit our standard sizing or if custom sizing is a better option for you. There is a size guide available for each apparel and jewelry product, located underneath the product description.

You can also check out our sizing guide page here.

For the products that offer custom sizing, you should be able to select a “custom-fit” option. After ordering your custom-fit item(s), please email us at shop@floralsea.co with your name, order number, and size measurements.

There is a size guide available for each apparel and jewelry product, located underneath the product description.

Please check out our size guide to determine your size+fit for the product you’re interested in purchasing. If your measurements are in-between the listed sizes, we recommend that you pick the next larger size depending on your fit preference (fitted, comfortable, or loose).

At ❁FLORAL SEA❁, our mission is to implement inclusivity in our brand to the fullest extent possible. If your size + fit is not listed in the available options and/or you require custom fit alterations, then please email us at shop@floralsea.co to arrange a special order at no cost.

Everyone, including you, is entitled to responsibly made fashion :)

You can also check out our sizing guide page here. On our sizing guide page, we provide instructions on how to measure yourself for each product.

There is a size guide available for each apparel and jewelry product, located underneath the product description.

You can also check out our sizing guide page here.

For preorders, full-payment is required at the time of purchase.

❁FLORAL SEA❁ is happy to make any necessary revisions or cancel a order for a full refund within 24 hours of placing a preorder if necessary. If you decide to cancel your order after 24 hours of purchase, a cancellation fee will be subtracted from your refund. To initiate the process, please email ❁FLORAL SEA❁ at customerservice@floralsea.co

Each new collection will be offered for preorder. You can be notified of new collection releases through our newsletter and social media platforms.  

With each preorder round, ❁FLORAL SEA❁ will announce the processing times. Each preorder will go into production 24-48 hours after the order is place and will be sent out in no more than 2 weeks from the order date. Depending on the complexity on your order, the processing times will vary. To receive an estimated time, please email us at shop@floralsea.co.

As each product is personally handmade-to-order, please allow the appropriate time to receive your one-of-a-kind ❁FLORAL SEA❁ product.  

For more information about preorders, please check out our preorder page here.

❁FLORAL SEA❁ MTO (Made-to-Order) process goes like this:

1. Order your products from www.floralsea.co
2. Select your size or order custom-fit.
3. We order the materials (as a made-to-order fashion label, we only buy what we need).
4. The materials arrive and we conduct quality control (i.e inspect the print work, professionally prewash the fabric, etc).
5. We begin production. This can take 1 hour to 3 hours depending on the complexity of your order.
6. We check over your order to ensure that’s it’s absolutely perfect for you.
7. We package your order with ❁FLORAL SEA❁ branded packaging and it is sent out from our home studio.
8. You receive your new ❁FLORAL SEA❁ products (and maybe share your new looks on the gram with #shopfloralsea...)

Within 24 hours of placing your order, you are allowed to make changes. To change your order, please email ❁FLORAL SEA❁ at shop@floralsea.co with your new order requests.

❁FLORAL SEA❁ accepts the following forms of payment for online purchases: 

    ❁Visa 

    ❁Mastercard 

    ❁American Express 

    ❁Discover 

    ❁PayPal

    ❁Apple Pay

    ❁Google Pay

    ❁Shop Pay

    ❁Venmo

When placing an order, your billing address must match the information associated to your payment method. If your payment is declined, please contact your bank or financial institution for assistance. ❁FLORAL SEA❁ only accepts one form of payment per order.

You can shop ❁FLORAL SEA❁ in 4 interest free payments with Klarna. For more information about our partnership with Klarna click here.  

Yes, sales tax is applied to ❁FLORAL SEA❁ products.

Taxes are based on your shipping location and the location of ❁FLORAL SEA❁'s studio.

The tax charges are based on state and local tax laws and rates for your delivery address and our shipping address.

As soon as your order has been processed and shipped out, we’ll email you with an estimated delivery date, your order’s current status, and a  tracking link to follow your order. If your order has been shipped in multiple packages, we’ll send an email confirmation for each package with details pertaining to which items are in which packages. No extra charge is incurred for additional packages.

Track you order now: https://floralsea.co/apps/trackingmore

Because we use multiple carriers and shipping methods, tracking availability may vary depending on the type of item(s) you purchased, the shipping method you selected during checkout and the carrier that is delivering your order(s).

In rare instances, orders are delivered through a carrier that may not offer a tracking service. In these occurrences, you will not be sent tracking information, but will still receive order status and other order details. Approximately, it may take up to 48 hours before the package is placed into the carrier's tracking system. Although your order has already shipped from our home studio and is on its way to you, the carrier may not be able to provide information pertaining to your package for 48 hours.

❁FLORAL SEA❁ will very much appreciate your patience.  

Depending on the complexity of your order, the processing times will vary. To receive an estimated time, please email us at shop@floralsea.co.

You will receive a confirmation email with updated tracking information once your order is completed and shipped out.

❁FLORAL SEA❁ does not offer international shipping at the moment. ❁FLORAL SEA❁ currently ships within the United States.

We plan to expand our shipping to Canada, the UK, Europe and Australia in the future.

If you have any questions pertaining to our future plans with international orders, please contact us directly at customerservice@floralsea.co to inquire more. We'll be glad to assist you.

Standard Shipping Estimates:

❁US: 1-3 days (once posted)

Unused products may be returned within 7 days of receipt for an exchange or refund.

Please note, returns received that DO NOT comply with our return policy will be shipped back.  

❁FLORAL SEA❁ does not accept returns for refunds/store credit on:

❁Items that have been worn  

❁Items that have been washed  

❁Items without tags

❁Sale Items (Final Sale)

❁Earrings and Accessories (due to health and safety regulations, NO EXCEPTIONS)

Return handling and return shipping costs are the responsibility of the customer. ❁FLORAL SEA❁ charges a restocking fee of $5.00-$25.00 per item.  

❁FLORAL SEA❁ is not responsible for lost or untraceable shipments. We recommend mailing your return using a carrier that offers tracking services.    

To organize a return, please email ❁FLORAL SEA❁ at customerservice@floralsea.co to advise on the return or exchange.  

When organizing a return or exchange, the item(s) must be sent back to the company's full address for inspection. The product must be in good condition with original packaging. No amount can be refunded nor can any exchanges be made until the item(s) have been returned in undamaged condition.

Once we have received your returned item(s), we will let you know within 2-3 business days if your return is approved. After acceptance, we will process your return/exchange immediately and either send back the original paid amount (minus shipping) of your purchase or a replacement item.  

If your ❁FLORAL SEA❁ product(s) have been damaged once you've received them, then please sign your package as "damaged in transit" or contact the company within 24 hours of the delivery date.  

Please keep in mind that once a custom order has been successfully submitted, it cannot be cancelled, modified, or returned for a refund. Custom orders are exclusively made to fit your measurements; therefore, they’re not eligible for a cancellation, modifications, or returns unless in extreme circumstances.

If you require more assistance or information about our store policies concerning custom orders, please email ❁FLORAL SEA❁ at customerservice@floralsea.co.

Check out ❁FLORAL SEA❁'s refund policy here.

Once we have processed your returned item(s), we will let you know within 2-3 business days if your return is approved. After acceptance, we will process your return immediately and send back the original paid amount (minus shipping) of your purchase. Refunds are normally issued within 1-2 days of the return approval.

Before you order: Please check our size guide for the product your interested in to determine if your measurements fit our standard sizing or if custom sizing is a better option for you. There is a size guide available for each apparel and jewelry product, located underneath the product description.

If you ordered the wrong size, please contact ❁FLORAL SEA❁ within 10 days of receiving your order and we will honor an exchange for the correct size. As the customer, you will be responsible for the shipping cost and is subject to a re-working fee. The re-working fee will be dependent on your request.

To initiate an exchange, email ❁FLORAL SEA❁ at customerservice@floralsea.co

To begin, simply click "log in" at the top right of our webpage or create an account during the checkout process.

When creating an account on floralsea.co, we request only a few pieces of information from you:

❁Your first name and last name.

❁An email address, which will serve as your floralsea.co username.

❁A password.

Once you create your account, you're able to change your account details and/or add additional preferences at any time.

If you require more information on how ❁FLORAL SEA❁ uses your personal information, please view our privacy policy and terms of service.

For any additional inquiries about our store policy regarding your account on floralsea.co, please email us at info@floralsea.co.

Step #1: To reset your password, click on "login."

Step #2: Next, go to the section "Returning Customer" and click "forgot password."

Step #3: Enter your email address and select "submit."

Step #4: We will send you an email with instructions to reset your password, so check your email.

Sign up for ❁FLORAL SEA❁'s mailing list to get exclusive insights, latest offers, new collection releases and more…

The sign up for our newsletter is located at the bottom of our webpage.

❁FLORAL SEA❁ products are handmade with high quality materials and should be handled with extreme care for a longer product life.

You are able to locate the care instructions for each ❁FLORAL SEA❁ product through the product description. Each ❁FLORAL SEA❁ product is shipped out with care instructions on their packaging and interior tags.

For more information or assistance with product care, please email us at customerservice@floralsea.co with your inquiries.

❁FLORAL SEA❁  provides after sales services for products purchased from floralsea.co.

Email us at info@floralsea.co with your product inquiries.

❁FLORAL SEA❁ offers complimentary repairs for all purchases from floralsea.co. Complimentary repairs for any damages (whether from normal or improper use) will be honored within 45 days of receiving your order. As the customer, you are responsible for shipping costs.

To arrange an order for complimentary repair, please email alterations@floralsea.co with attached photos of your product(s).

For more information about our complimentary repairs, please click here.

❁FLORAL SEA❁  provides alteration services for products purchased from floralsea.co

To inquire about alterations, email us at alterations@floralsea.co

In SS’21, ❁FLORAL SEA❁  will be launching a studio alteration service for fashion and jewelry through our zero waste initiative, ALTERED x FLORAL SEA. The true definition of sustainable fashion begins with what you already have. Our services will include fashion+jewelry repair and restyling.

For more information about our upcoming service, sign up for our newsletter and follow our alterations studio account @altered_x_floralsea.co on instagram.

We'll be happy to style up your closet - ❁FLORAL SEA❁

All artwork is the sole property of ❁FLORAL SEA❁ and is held under copyright (even after purchase). The images, artwork, and contents of this website may not be copied, collected, or used for personal and/or professional gain without the written permission of ❁FLORAL SEA❁.

If you have any inquiries about retaining artwork from ❁FLORAL SEA❁, please email us at info@floralsea.co.